THE USE OF REFUSAL STRATEGIES IN WORK PLACE SETTING IN STIA LAN BANDUNG

Authors

  • Khaerunisa Khaerunisa

DOI:

https://doi.org/10.22460/semantik.v2i1.p87%20-%2093

Abstract

This study was conducted to find out the refusal strategies in work place setting by
10 employees of STIA LAN Bandung. The questionnaire used was Discourse
Comprehension Test (DCT) developed by Beebe et al (1990) in 12 different
situations. The participants were asked to refusing 12 different situations to
someone who comes from higher, equal, and lower status. The findings of this study
show that the participants mostly used indirect strategies in refusing someone’s
request depend on the status in the work place. The findings also shown that the
participants use 6 different strategies relate with ‘saving face’ and the highest
percentage is regret strategy and the lowest percentage is ‘other’ strategy. In
conclusion, the participants use different strategies; direct strategies to the lower
status and indirect strategies to the equal and higher status.

Keywords: refusal strategies, Discourse Comprehension Test

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Published

2017-08-17

Issue

Vol. 2 No. 1 (2013): Volume 2 Number 1, February 2013

Section

Artikel

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